Customer Service
Welcome to GreenCupboards Customer Care
We are so glad to be a part of your online shopping experience! We know that receiving these products in a timely fashion is important to you and it’s important for us in Customer Care to facilitate these orders in every way possible – from helping you navigate the products on our website, to the point the package arrives on your doorstep. When shopping online it’s important to know that someone is there to help if you have questions, order inquires or would like assistance with any part of the ordering process; we will respond to your inquiry ASAP. Even after your order has been completed we are still happy to help with any questions or requests you may have.
See the links below for all your customer care needs:
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Ordering
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Shopping Online
GreenCupboards gives you 24/7 access to our products online. Our online navigation, search tools, expert content, and product information pages are designed to help you make an informed buying decision.
Payment Options
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Note: GreenCupboards does not accept International credit cards or cards with billing addresses outside the U.S. In some circumstances, however, we may be able to process orders to Canada.
Checking Your Order Status
After you have made an online purchase, you can check your order status by logging into your account and clicking on "View Order Status and History". For security purposes, we will also require that you enter the email address you provided when you made your purchase.
Wholesale and Bulk Ordering
We encourage businesses to purchase from GreenCupboards. We make every effort to accommodate larger purchases and may be able to obtain a price lower than that posted on our site.
Please contact us with any questions you may have at info@greencupboards.com or by calling us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325.
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Shipping & Delivery
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Green Ship
Cases shipped directly from the vendor will arrive via USPS or one of several major delivery services. While we strive to have your order shipped on a same day basis, shipping times will vary with the carrier and may range from 1 – 4 days. However, your order could arrive early. Login to track your package or to see your order history – 24 hours a day!
We use flat rate shipping based on the dollar value of your order, as shown below:
Amount of Order Shipping Charge $0.00 - $34.99 . . . . . . . . . . . . . . . $9.99 $35.00 - $74.99 . . . . . . . . . . . . . . . $6.99 over $75.00 . . . . . . . . . . . . . . . Free Shipping Note: Customers will receive less than full credit on any merchandise returned to the sender as either refused or undeliverable (other than freight damaged goods) due to nonrefundable shipping charges.
GreenCupboards does not accept orders to Alaska, Hawaii, or International addresses. In some circumstances, however, we may be able to accommodate your order. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325 if you are interested in ordering from and/or shipping to Alaska, Hawaii, or Canada.
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Returns & Replacements
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Return and Refund Policy
We want you to be satisfied with your GreenCupboards products. However, if you are not satisfied with your purchase – for whatever reason – we will generally exchange the item(s) or refund your money. In limited circumstances, manufacturers do not allow returns, or may charge restocking or other fees. For those manufacturers, GreenCupboards must adhere to their policies. Please contact us prior to your purchase if you have a question regarding the return policy for a particular product or manufacturer.
Return of New Items
GreenCupboards generally allows you to return new, factory-sealed, and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange, a credit for future purchase(s), or a full-credit refund using the same means of purchase payment. Refunds and exchanges are issued for the amount of merchandise only. Unfortunately, we cannot refund shipping charges or other fees that may be specific to each manufacturer, including, but not limited to, restocking fees and handling fees. In limited circumstances, manufacturers do not allow returns, and for those manufacturers, GreenCupboards cannot issue refunds. Those manufacturers who will not accept a return are Laundry Alternative and Natura. Please contact us prior to your purchase if you have a question regarding the return policy for a particular product or manufacturer.
Return of Defective Items
GreenCupboards allows you to return defective merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full-credit refund using the same means of purchase payment.
Return Shipping Costs
You are generally responsible for return shipping costs for any product you decide to return. In the event that you exchange a defective product for a new product, GreenCupboards will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 30 days after your purchase date. Please contact us if you are uncertain as to the correct shipping address to return a particular item.
Order/Return Processing and Cancellations
We make every effort to promptly process your online order, and as such, it may not always be possible to cancel your order before it ships. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325 to request a cancellation, and we will do our best to cancel your order before it ships. If your order has already shipped, you can return it unopened and we will refund the purchase price. Unfortunately, we generally cannot refund shipping charges or other fees that may be specific to each manufacturer, including, but not limited to, restocking and handling fees. Returns meeting the conditions outlined above will typically be processed within 5 business days following receipt. Processing time may be slightly longer during peak business periods.
For returns please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325, for any questions, including instructions on where to send your item(s).
connect with us:
sleep easy guarantee:
Return your purchase within 90 days for a full refund ...[read more]
secure shopping:
We take every measure to protect your personal information ...[read more]
privacy policy:
We will not share your personal information with any other company or retailer ...[read more]