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FAQs

This section provides brief answers to numerous questions. Please read additional details on most of these subjects in our Customer Service section.

Finding a Product

There are several ways to find the item you are searching for on GreenCupboards.com.

search feature

Enter the brand name, product name, category, or SKU of the product you wish to locate.

drop down menus

Drop down menus are organized by product categories.

additional information

If you want additional information on a product or are having trouble locating a product, please feel free to contact us at info@greencupboards.com or by calling us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-13259. We are continually adding new products, so the product you want may be in the process of being entered and is not yet visible online.

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My Account

set up

To set up an account, click on "My Account" and register by submitting the required information. While you are not required to register on our website, you will need to set up an account if you wish to make purchases on GreenCupboards.com.

make changes

You can make changes to your account at any time by logging in and editing the items you wish to change.

deleting your account

You can delete your account at any time, as well as reestablish it later if you decide you want an account again.

Is my information secure?

Please read our Privacy Policy for details on how we protect your information.

What if I forget my password?

You can request for us to send you your password. Click on "Password Reset" when you attempt to log in and we will send you your password to the email that was provided when you set up your account.

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Ordering

how do I place an order?

You can start a new order simply by adding items to your shopping cart. When you have put all the items you wish to purchase in your cart, click the "Checkout" button in the top right-hand corner of your screen. Follow the instructions provided in each screen to place an order.

can I change my order?

We strive to fill orders as quickly as possible. If you find you need to change your order, please contact us as soon as possible and we will do all we can to assist you. If we are not able to get your changes submitted before your order has shipped, you are always free to return unused products (as long as the vendor is not listed among the few that do not accept returns) by carefully following the guidelines under "Returns and Replacements".

what if the item I want is on backorder?

We will notify you if your item is backordered. We will be glad to hold your order, if that is your preference; otherwise,we will cancel your order and you can return later to reorder.

how do I cancel my order?

If you change your mind before submitting your order, you can either delete your item(s) from the shopping cart or simply leave the website. If you have confirmed your order, you will need to contact us as soon as possible to avoid your order being shipped and charged to you.

what if my order won't go through?

If you are having difficulty placing your order, please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325, or email us at info@greencupboards.com. We want you to be satisfied with your experience on our website and to be successful in ordering the items you want. We highly encourage you to let us know if our site is not working properly and if there is anything we can do to make your online browsing and shopping experience with GreenCupboards.com more pleasing.

what address should I use in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

how do I enter a shipping address?

We will ask you on the order form if you would like the product(s) shipped to your billing address. If you do, please check the box at the top of the "Ship To" information. If you want your order sent to a different address, enter it in the space provided.

will I receive an email confirmation for my order?

Yes, we will send an email confirmation of your order to the email address you provide with your order.

can I get a copy of my invoice?

Please log in to your account and click on "View Order Status and History".

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Payment

what payment methods are available on GreenCupboards.com?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

when will my credit card be charged?

Your card will be charged when your order is placed. We make every attempt to have your order shipped as soon as possible after it is placed, but occasionally due to high order volume or backorders, this may not be possible.

how will the charge appear on my credit card?

The charge will appear on your credit card as "GreenCupboards".

should I put spaces or dashes in my credit card number?

No, your card number should be entered as a continuous string of numbers.

why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or the credit card company's computer may be down. If you have any problems, please contact Customer Service between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325, or send an email to customerservice@greencupboards.com. Please be prepared to provide any error messages you may have received.

do I have to pay sales tax?

By law, we must charge sales tax in all states in which GreenCupboards has operations. Because GreenCupboards is located exclusively in Washington, we must charge state sales tax to all orders shipped to Washington customers.

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Order Tracking

What is the status of my order?

To see the shipment status of your order, please log in to your account and click on "View Order Status and History".

How can I get my tracking number?

You can easily retrieve your tracking number by viewing the details of your placed order. To do so, please log in to your account and click "View Order Status and History". Find the line with the correct order and click "Track".

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Shipping

How do I enter a shipping address?

We will ask you on the order form if you would like your product(s) shipped to your billing address. If so, please check the box at the top of the "Ship To" information. If you want your order sent to a different address, enter it in the space provided.

Can I change my shipping address?

Unfortunately, you cannot always change your shipping address after we have sent your order to our vendor. If you realize you need a different shipping address, contact us and we will do whatever we can to amend the shipping address. If your order is not successfully delivered, it will be returned to our manufacturer or distributor's warehouse and a credit will be made to your account. You can, however, change your "Ship To" address in your account information at any time or before submitting a particular order. Also, you can ship items in an order to more than one address, but will require additional shipping charges to do so.

How do you calculate shipping charges?

We use flat rate shipping based on the dollar amount being ordered. See Shipping for full details.

Do you ship to my country?

We currently only ship to the Continental United States. Unfortunately at this time, we do not accept orders to Alaska, Hawaii, or International addresses. In some circumstances, however, we may be able to accommodate your order. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325 if you are interested in ordering from and/or shipping to Alaska, Hawaii, or Canada.

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Returns and Replacements

For full details, please refer to Returns and Refunds

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Gifts and Gift Cards

can I purchase a gift card from GreenCupboards?

Yes, we sell electronic gift cards on our website. These can be purchased in any even dollar amount and can be used to purchase any item on our website. Just enter the gift card number when you are ready to pay for your order.

We deliver GreenCupboards gift cards via email, so you will need to provide the recipient's email address. At this time we do not offer gift cards in any other format.

do GreenCupboards gift cards expire?

No, they never expire.

what if the recipient wants to return his/her gift?

All gifts are returnable under the same conditions as an order you place for yourself. See Returns and Refunds for more information.

is gift wrap available?

In general, gift wrap is not available. Due to the fact that GreenCupboards orders are shipped directly from our manufacturers and distributors, we cannot offer gift wrapping.

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Promotions & Vouchers

If you have questions about the way a promotion or voucher is being applied at checkout please consider the following common conditions.

  • Most promotions require you to sign-in in order to properly calculate your discount.
  • Most promotions do not stack. For instance only the higher of two % off discounts will apply, and in most cases we do not allow vouchers and % off discounts to stack.
  • Some products are excluded from certain promotions by their manufacturers - please check the details of the promotion to see if some of the items in your cart are excluded.
  • If you still have questions please contact our customer service department at 1-800-326-1325.

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Wholesale Inquiries/Bulk Purchases

GreenCupboards welcomes wholesale accounts. We make every effort to accommodate larger purchases and may be able to obtain a price lower than what is shown on our website. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 1-800-326-1325, or send wholesale inquiries via email to info@greencupboards.com.

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sleep easy guarantee:

Return your purchase within 90 days for a full refund ... [read more]

secure shopping:

We take every measure to protect your personal information ... [read more]

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privacy policy:

We will not share your personal information with any other company or retailer ... [read more]